Return & Replacement

We would be happy to issue Replacement & Gift Card within 2 days of order delivery on the rare occasion of a mistake attributable to us including the Wrong Item Delivered, Transport Related Damage, Or Defective Product only.

Products purchased with a Buy 1 Get 1 Free offer are not eligible for return or replacement, except in cases where the product received is damaged. In such instances, we will provide a replacement only if video proof of the package opening is provided.

For replacement

• Please do WhatsApp on +91 8872794795 For a Replacement Request.
• Once the product is cleared by our internal quality control team, we will send you a replacement.
• Original shipping charges are non-refundable except in cases where we have made a shipping error.
• If You Order the wrong size, and want to replace it, then you will have to pay an additional shipping cost of INR200 for that. (Please note we will replace only the Size not the Color).
• Video Proof Is required for package opening in case you request the claim that you have not received the product in the package.
• to be eligible for it, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• In the event that a customer needs to return the order, we do not offer return pickup service; the customer will have to pay the shipping costs to return the item.

Refund

• We Provide Only a gift card instead of Your refund amount which can be used on our website for making purchases in the future.
  Products purchased with gift cards are non-refundable and non-returnable
• A Product will not be eligible for Return & Replacement under the following Conditions:
• Physical damage not reported to us within 24 hours after receiving the product.
  Any damage caused by the Buyer.
  Product Purchased from a gift card will not be eligible for return & refund.
  
  

Cancellation

You can only cancel your order if your order has not been fulfilled. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation.

Return eligibility of the product is also mentioned on every product’s page. In case a non-returnable product arrives damaged, we only replace the said product. You will need to raise a request at sales@aprozone.in Please make sure to include pictures.